City of Carlsbad replaces 30-year-old computer system

Amora R Jelo
A screen shot of the June 22, 2021 Carlsbad City Council agenda showed profile information from a new computer billing system implemented by the City. It is set to go online in late July.

A $24,000 computer upgrade was undertaken by the City of Carlsbad and was expected to provide utility customers convenient online pay options, said an assistant city administrator.   

Wendy Austin said the cost was significantly less than maintaining the current 30-year-old system. 

“The current system is at the end-of-life for software and is no longer supported,” she said.  

Tyler Technologies a Plano, Texas a public sector software and technology services company, provided a Munis Citizen Self Service (CSS) web-based service for the City.

More:New computer software could improve emergency operations in Eddy County

“Munis is designed specifically to help the public sector handle all aspects of government operations with accuracy, transparency, and efficiency,” read Tyler Technologies website.

Austin said the new system was integrated with the financial system.

“Which helps our employees in finance be more efficient and accurate. Plus the new system will offer utility customers better access to their water usage and bills,” she said. 

City of Carlsbad Deputy City Administrator Wendy Austin

“The new utility system is another step the City is taking in providing our citizens, and our employees from Public Safety to Finance, with modern-day technology,” Austin added. 

Data transfers from the old system to the new system starts June 29 and ends July 23, City of Carlsbad documents read. 

CSS is set to start July 26 and operation and enrollments of customers was set for August, per the documents. 

More:Access the Carlsbad Public Library’s databases free

Mike Smith can be reached at 575-628-5546 or by email at [email protected] or @ArgusMichae on Twitter. 

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