How to remove viruses gained from driver updater

Amora R Jelo

Hello mdmsa and :welcome: to BleepingComputer’s Virus/Trojan/Spyware/Malware Removal forum.
 
I’m Android8888 and I will be glad to help you with your computer issues. Please feel free to ask questions if anything is unclear to you.

If you can please print this topic as it will make it easier for you to follow the instructions and complete all of the necessary steps.
 

 

Please download Malwarebytes from here and install it on your computer.

  • Open Malwarebytes with administrator privileges.
  • Go to “Settings” (upper right corner wheel), “Security” tab, and ensure that “Automatic quarantine” button is turned On.
  • Now scroll down a bit until “Scan options” and ensure the Scan for rootkits button is turned On.
  • Close the “Settings” panel and click the Scan blue button to perform a new scan.
  • Once the scan is completed click on the View report button, then on Export and select Export to TXT.
  • Save the file as a Text file to your Desktop or other location you can find it.
  • Please copy and paste the entire content of that file in your reply.

 

 

Next, download AdwCleaner by Malwarebytes and save the file to your computer Desktop.

  • Right-click on AdwCleaner.exe and select Run as Administrator to start the tool.
  • Click Yes to accept the UAC security warning that may appear.
  • Click Agree to accept the EULA (End User License Agreement).
  • Click the Scan Now blue button and wait until the scan is complete.
  • Once the scan completes, a Scan Results window will open.
  • Make sure that every item listed is checked and then click the Quarantine button.
  • Click Next.
  • If any pre-installed software was found on your machine, a prompt window will open.
  • Click OK to close it.
  • Now check any pre-installed software items you want to remove (if they’re not causing you a problem I recommend you don’t select any).
  • Click Quarantine.
  • A prompt to save your work will appear.
  • Click Continue when you’re ready to proceed.
  • A prompt to restart your computer will appear.
  • Click Restart Now.
  • Once your computer has restarted a Notepad file will open after logging in.
  • If it doesn’t open automatically, please start AdwCleaner.
  • Click the Log Files tab on the left pane.
  • Double click on the latest Clean log (Clean logs are like AdwCleaner[Cxx].txt, where xx is replaced by a number, the latest scan will have the largest number)
  • Please copy and paste the entire contents of that file into your next reply.

 

 

Now, follow the instructions below to download and execute a scan on your system with Farbar Recovery Scan Tool (FRST), and provide the entire contents of its two logs in your next reply.

  • Download the right version of FRST for your operating system:

Note: Only the right version will run on your system, the other will throw an error message. So if you don’t know what your system’s version is, simply download both of them, and the one that works is the one you should be using.

  • Move the executable (FRST.exe or FRST64.exe) on your Desktop.
  • Right-click on the file and select Run as Administrator to open the tool.
  • Accept the disclaimer by clicking on Yes, and FRST will then search for updates which should take a few seconds.
  • Make sure the Addition.txt box is checked.
  • Click on the Scan button and wait. The tool will do a back-up of the Registry which should take a few seconds and then starts scanning your system.
  • When the scan is complete, two message box will open, saying that the results were saved to FRST.txt and Addition.txt, then it will open two Notepad files.
  • Copy and paste the entire content of both FRST.txt and Addition.txt files in your next reply for my review.

 

 

To summarize, please post:

 

Malwarebytes log.
AdwCleaner clean log.
FRST.txt log.
Addition.txt log.

Also, update me about the state of your computer.

 

Thank you.

Android8888

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