Is this Possible? – Virus, Trojan, Spyware, and Malware Removal Help

Amora R Jelo

@RennyDee   Your comments are good but unfortunately you are not allowed to post in some else post. I respectfully  request that you stop your contributions.     @Jacob1223     Too much information sometmte is as bad as not enough information.   Run these programs and post/attach the logs. […]

@RennyDee

 

Your comments are good but unfortunately you are not allowed to post in some else post.

I respectfully  request that you stop your contributions.

 

 

@Jacob1223

 

 

Too much information sometmte is as bad as not enough information.

 

Run these programs and post/attach the logs.

I will review them and see what we can do to help.

 

Please download Malwarebytes Anti-Malware from Malwarebytes or

 

 

  • Right-click on the MBAM icon and select Run as administrator to run the tool.
  • Click Yes to accept any security warnings that may appear.
  • Once the MBAM dashboard opens, on the right detail pane click on the word “Current” under the Scan Status to update the tool database.
  • On the left menu pane click the Settings tab, and then select the Protection tab on the top.
  • Under the Scan Options, turn on the button Scan for rootkits and Scan within archives.
  • Click the Scan tab on the right detail pane, select Threat Scan and click the Start Scan button
  • Note: The scan may take some time to finish, so please be patient.
  • If potential threats are detected, ensure to check mark all the listed items, and click the Quarantine Selected button.
  • While still on the Scan tab, click the View Report button, and in the window that opens click the Export button, select Text file (*.txt), and save the log to your Desktop.
  • The log can also be viewed by clicking the log to select it, then clicking the View Report button.
  • Please post the log for my review.

     

    Note: If asked to restart the computer, please do so immediately.

    ===

     

    Please download AdwCleaner by Malwarebytes your Desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Click the LogFile button and the report will open in Notepad.
  • IMPORTANT

  • If you click the Clean button all items listed in the report will be removed.
  • If you find some false positive items or programs that you wish to keep, Close the AdwCleaner windows.

  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Check off the element(s) you wish to keep.
  • Click on the Clean button follow the prompts.
  • A log file will automatically open after the scan has finished.
  • Please post the content of that log file with your next answer.
  • You can find the log file at C:AdwCleanerCx.txt (x is a number).
  • ===

     

    Download the Farbar Recovery Scan Tool (FRST).

    and save it to a folder on your computer’s Desktop.

    Ensure that you are in an Administrator Account

    Double-click to run it. When the tool opens click Yes to disclaimer.

    Press Scan button.

    It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.

    The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

     

    How to attach a file to your reply:

    In the Reply section in the bottom of the topic Click the “more reply Options” button.

     

    Attach the file(s). A 2 Steps process.

    Reply to this topic.

    Select the “Choose a File” navigate to the location of the File.

    Click the file you wish to Attach. <- Step 1.

    Click Attach this file. <- Step 2.

    Click the Add reply button.

     

    Please post the logs  for my review.

     

    Let me know what problems persists.

     

    Wait for further instructions

     

    p.s.

    The Farbar program is updated often.

    If it’s identified as suspicious by your Anti-Virus program trust it if Downloaded from the link I provided.

    You should restore the program from the Quarantine folder.

    ====

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